Frequently Asked Question
Where are your products manufactured?
Our products are manufactured in our factory located in Guangdong, China, which is equipped with advanced CNC, laser cutting machines to ensure high quality and consistency.
What types of commercial kitchen equipment do you offer?
We provide a wide range of commercial kitchen equipment, including cooking, refrigeration, food preparation, and baking equipment. Our products are designed to meet the needs of restaurants, hotels, and catering businesses.
How can I place an order?
Orders can be placed directly through our website or by contacting our sales team via email or phone. We’ll guide you through the process from selecting the right equipment to finalizing the order.
Do you offer custom solutions?
Yes, we offer highly customized solutions, whether you need small-batch prototyping or large-scale production. We can tailor our equipment to meet your specific requirements.
What is the minimum order quantity (MOQ)?
The MoQ varies depending on the product. Please contact us for specific information related to the equipment
you’re interested in.
Do you provide international shipping?
Yes, we offer international shipping services,including custom clearance, shipping space booking, and delivery
to your seaport or warehouse.
What is the lead time for orders?
Lead times vary depending on the product and order size. Typically, orders are processed and shipped within 2-
6 weeks. Custom orders may require additional time.
How can I track my order?
After your order is shipped, we will provide you with a tracking so you can monitor the status of your shipment.
What payment methods do you accept?
We accept a variety of payment methods, including wire transfer (T/T), Letter of Credit (L/C), D/P, and PayPal.
Please contact us for more details.
Do your products come with a warranty?
Yes, all our products come with a standard warranty. The warranty period and terms vary by product, so please
check the specific product details or contact us.
Do you offer after-sales service?
Yes, we provide comprehensive after-sales support, including installation assistance, troubleshooting, and
maintenance services.